5 Steps to Define Your Brand Purpose
What is your product or service and what does it have to do with your brand purpose? Are you a product manufacturer? Do you have a retail store or online shop? Does your company provide property management services? Even if these questions seem very basic to you, you may be surprised what is revealed through this practice.
Taking a few moments to determine your purpose by penning a products and services list is invaluable whether you are a start-up company or an existing business. The list helps your customers know what products and services they can expect from you, plus helps your company identify its purpose and where you want to focus your energy.
Begin to identify your brand purpose with this product and service list exercise.
Consider what a customer may need when they are seeking your product or service. Do they just want yarn or do they need online knitting classes? If you are a product manufacturer, will you provide one complete product or replacement parts, will you create multiple models that offer unique features?
Below I have used Connection Group as an example. I began with core services and then added subcategory items under each as applicable. I have purposefully left some items off at the risk of creating a 20-page blog!
The main services Connection Group provides are:
- Graphic Design – Including logo design, digital graphics, print collateral, publication design, web page design, signage design, display advertisements,
- Printing – Including – offset and web press, short-run digital and large quantity print runs, proofs, delivery
- Website Design and Development – Including website design, user interface design, navigation and content flow, digital graphics, website maintenance, hosting
- Brand Marketing Management – Including digital graphics, display and internet advertising, direct mail, brochures, event marketing, product marketing
- Content Marketing – Including graphic design creation, blog writing and distribution, social media post creation and social media management
1. Create your product or services list.
Begin with your core product or service, then add the elements of each. After that step is complete, you can also break down tasks that are part of each service. For our example, we could add specific tasks required for publication design, or website design, etc.
2. Read through your list.
Do you see some services repeated under multiple categories?
In our example, graphic design services are under all categories. Graphic design is our core service. It makes sense that we have included it in all of our main service platforms. Although it may appear repetitive, we include a service under each applicable category because we want to communicate clearly to our customer what is available for them.
Graphic design created for print and digital graphic design developed for the web requires a grasp of each medium. Not all creative services firms have expertise in both areas. Adding it to all categories helps our customers know we can be a one-stop solution. Creating a full suite of branding services that helps our customer connect with their target audience is our brand purpose.
3. Could you make changes to increase customer satisfaction?
Can you be a one stop shop or is offering a specific niche a better brand purpose for your company? If another creative services agency did this exercise they may realize they need to bone up on their website graphics capability. Or, they may choose to focus on their print expertise and decide not to offer website design or web graphics at all.
4. How can your brand purpose list help you plan for the future?
Did you recognize you have some extraneous products or services that you are currently offering which do not offer value expected by your customer? Do you find some holes that you could fill in with new products or services? Sometimes companies can create entirely new divisions with a new product or service that utilizes core competencies or current staff, equipment capabilities, etc.
5. How will you serve your customer better?
Determining your core brand purpose is the first step in putting your customers needs first. Your company will also benefit because you can identify ways to streamline resources. Optimizing your equipment, raw materials, knowledge, and staff is key to a purposeful and profitable business.
Let us know if we can help build your company brand roadmap. From a purpose-driven brand assessment to a full blown brand marketing plan we can help you create a unified brand image and increase your brand recognition.