Customer Service Bill of Rights

Quality service that you have a right to expect from any home repair company.

Caring People Answering the Phone
IsnÕt it maddening to reach an answering machine when your basement is filled with water or your water heater is no longer providing hot water? At Meridian Plumbing our phones are fully staffed from 7am-5:30 pm Monday through Friday. For after hours & emergencies we have a 24-hour staffed answering service and paging system that enables us to respond to your needs 24 hours a day 7 days a week!

Polite, Professional Customer Service Representatives
Reaching a live human isnÕt much comfort if that person is surly or incompetent. Call us at Meridian Plumbing and you will be treated with courtesy and respect. We Guarantee It!

Convenient Scheduling
Today, most households have two wage earners. At Meridian Plumbing we make it a priority to accommodate your schedule and offer priority scheduling to our Service Plan members.

Service Agreements
ÒAn ounce of prevention is worth a pound of cure.Ó This applies to your homeÕs health as well as your own. At Meridian Plumbing we offer preventative maintenance agreements that save you time and money! Visit our Service Plan page for more info.

Firm Price Quotes
You approve the price before we do the work. At Meridian Plumbing we quote you the full price of the job, before we do the work. No more watching the meter run Ð No Hourly Charges Ð No Overtime Charges Ð No Lowball Phone Estimates Ð No Hidden Charges!

Guaranteed Performance
At Meridian Plumbing our written guarantees are the best in the business and we offer extended warranties as well. If anything should break during the warranty period, we will fix it at absolutely no cost to you!

Security Protection
With the rampant crime rate these days, you can never be too cautious. Our service technicians wear company uniforms, carry business cards and are ready to show you their ID upon request, so you know who they are. They also park the company vehicle where it is readily available so you know who is at your door.

Respect for Your Property
Our service technicians leave your home clean. They arrive, supplied with rubber gloves, booties and drop clothes, entry carpets, vacuum cleaners and cleaning supplies. They use these to protect and respect your property.

Qualified Service Technicians
Being a plumbing technician is a lot harder than it used to be. Ever-changing codes, environmental regulations and increasing technology require todayÕs technicians to receive continual training. At Meridian Plumbing we constantly invest in advanced education and training. A company that does not invest in education for its employees is not a company you want to do business with.

Complaints Handled Courteously and Promptly
No matter how good a company might be, human error may rear its head from time to time. At Meridian Plumbing we want you to be a customer for life. We promptly and courteously resolve all problems even if it costs us money. You will be 100% satisfied with our services or you get your money back.